Hi 👋 I’m Dom, VP of Engineering at Pinpoint.

We’re a high-growth HR tech startup building and selling software that helps in-house recruitment teams attract, hire, and onboard the right talent. Today, we have a strong foundation in place: a mature product, rapid growth, strong product-market fit, and happy customers.

We’re scaling fast - more customers, more integrations, and more people using Pinpoint in complex ways every day. Our CS team has grown faster than Engineering, and the volume of technical escalations has outgrown today’s reactive model. Because customers run their entire hiring process on Pinpoint, reliability isn’t a nice-to-have — it’s core to our product promise.

To keep scaling confidently, we’re adding a Software Engineer (Reliability & Tooling) to strengthen the feedback loop between our customers, Support, and Product, and to lay the foundation for a proactive reliability function inside Engineering.

This role exists because we’re at the stage where quality and pace have to rise together, and we need an engineer who thrives on making that possible. You’ll own debugging and reliability as a craft: fixing the tough stuff, instrumenting what’s fragile, and building internal tools that make the whole company more effective.

About the Role:
Own the full lifecycle of debugging - triage, diagnose, fix, and prevent high-impact issues across the product
Build internal tools in our internal admin panel, so CS and CSMs can self-serve (bulk operations, config changes, diagnostics)
Add instrumentation and logging to uncover recurring pain points and product drop-offs
Shrink the backlog by identifying and fixing root causes rather than patching symptoms
Balance short-term escalations with proactive reliability improvements (roughly 50/50)
Work with Product, QA, and Support to resolve issues quickly while maintaining momentum on planned product development
Shape the longer-term reliability model, defining tooling, processes, and expectations for a future rotation across product squads
Participate in a light escalation rotation during weekday hours
Deploy to production independently within your first year
Tech stack: Ruby on Rails (primary), TypeScript, React, MySQL.

About You:
3–5+ years of software engineering experience, including 3+ years of Ruby on Rails and 1+ year of React + TypeScript in production
Proven debugging instincts and a track record of owning production issues end-to-end; finding, fixing, and preventing recurrence
Bonus points if you’ve previously built internal tooling for Support, Reliability, or Developer Productivity
Comfortable working across the full stack to understand how everything fits together
Excellent communicator who closes the loop between technical and non-technical teams
Thrive in low-process, high-autonomy environments; you prioritize impact over instruction and focus on prevention over firefighting
Value reliability and tooling as leverage work - building systems that make others faster, not just patching problems
Strong product empathy - you understand how reliability connects directly to customer trust and business outcomes
Experience operating in startup or scale-up SaaS environments with fast-moving, resource-constrained teams
Based in the UK, with work authorization